Just Good Business

Having an Etsy shop can be a very challenging venture, especially for a jewelry seller like myself. But no matter what you sell, a little customer service can go a long way. When someone makes a purchase from you, do you send them a convo thanking them for their order? Do you let them know when you shipped the item? I know there are many sellers who probably process several orders each day, and convo'g each one to acknowledge their order could take up a good amount of time. But the way I look at it is, if the customer took the time to stop by your shop and buy something, then you should take the extra few minutes to say thank you

Buying something online requires a lot of trust on the part of the buyer. There is no immediate gratification, they are relying on your photos being a good representation of the item and they are trusting that your descriptions are accurate and truthful. If you don't at least let the customer know that you shipped their item, they are left to wonder if their order was even received and they are left to helplessly wait everyday for their item to arrive.

Taking the extra time for your customers could be the difference between a one time sale and a customer for life.